Hey there! I’m Kate, the Director of Community at The Black List. I’ve been working with the site for about a year and a half. I’m a writer as well, and have been a reader in the past for various production companies, sites, and competitions. I’ve been an Angeleno for about three years, and have come to love the city. Originally, I hail from the queen city, Cincinnati, but spent four years in Chicago at film school as well. My personal obsessions as a film fan include 1970s New Hollywood, 1980s creature features (the bigger the rubber monster, the better), cult film, and feminist auteurs. Some of my favorite filmmakers are John Cassavetes, David Lynch, Terrence Malick, Lynne Ramsay, PT Anderson, and the Coen Brothers.
As the Director of Community, I want to make the site as accessible and easy to navigate for you as it can be. Our goal is always to have a user-friendly, comprehensive screenwriting site that works for aspiring writers, professional writers, and industry professionals. In addition to managing the community of the Black List, I handle all Support requests along with Alexander. You may be used to bot-based customer service, but that isn’t the case with our site. I’ll be more than happy to help you solve any issues you may be having. I know that getting hung up on certain technical aspects of the site can be quite frustrating, and I will always do my best to make sure your request is solved quickly and clearly. With that in mind, here are a few things I’d like you to keep in mind if emailing Support:
-Before emailing Support, please take a few moment to look through our FAQ. It provides comprehensive information on the site, and you’ll likely find that your question has already been answered. I’ve recently rewritten the FAQ based on common Support requests, but let me know if there’s any other info I should include.
-There’s no need to send multiple requests to Support. We’ll see your question if you send it to us once or five times. We will provide a response within 24 hours in almost every case.
-Evaluation complaints should be no more than one reasonable paragraph long. In the event that we need to dig deeper into the issues attendant to your evaluation, we will do so, but extended tomes don’t speed the response process and actually slow it overall for you and everyone else. Factual errors, typos/grammatical issues, and comments that only speak to specific portions of scripts are grounds for an automatic replacement of an evaluation. Evaluating scripts is always going to be highly subjective, and readers can only respond to how material is working for them on the page. They’re just people too, approaching every script as it is in its current form.
-As writers, it’s easy to let passion about your work turn to anger. Please try to remember that when emailing Support. We’ll have a better day – and you will too – if you approach any issues you may be having with the site as the professional we assume you to be.
I encourage you to check out Go Into the Story, our official blog run by the wonderful Scott Myers, and The Black Board, our official message boards.You can also find us on Facebook, Twitter, Instagram, and Tumblr. I also would recommend signing up for our mailing list. Feel free to give me a holler via Support as well. I’m glad you’re here! Let’s rock!